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FAQ
THE MOST COMMON QUESTIONS
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My eyes feel irritated when I spray the mist.Because it contains a high concentration of collagen, please close your eyes when spraying the mist. Please spray evenly from top to bottom.
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There is some residue left on the skin.This product is intended for nighttime use. After applying the mist, please gently massage the fluid into the skin for better absorption. Depending on your skin type, there may be some residue of the collagen and fullerene ingredients on the surface of the skin. This is a natural occurrence that can vary depending on your skin type, so it is safe to leave it as it is. However, if you don't like it, you can lightly rinse it off with warm water. Also, don't worry, as the collagen has already been absorbed into the skin.
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Can pregnant women use this product?Through clinical trials, it has been certified as non-irritating and is a safe cosmetic product that can be used by all age groups. However, for pregnant women, the hormonal changes can make the skin more sensitive or delicate, and individual variations in skin types can exist. Therefore, it is recommended to test the product and consult with a healthcare professional before use.
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It says 98% of collagen contains on patch but I can not see any…Collagen is made up of extremely thin nano fibers and has the property of melting with just the heat of your hands. Please be careful not to touch the white collagen portion too much with your hands.
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The patch doesn't come off easily.In the promotional video, we removed the outer patch first and sprayed mist on it to show the collagen. But you don’t have to remove the outer patch first. Simply attach the side with collagen to your face and you can spray mist on the outer patch.
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Is it safe for children to use as well?Through clinical trials, it has been certified as non-irritating and is a safe cosmetic product that can be used by all age groups. However, since it contains a high concentration of collagen, we recommend it for individuals aged 14 and above, if possible. Also, children's skin can be more sensitive or delicate compared to adults, and there may be individual variations based on skin types. Therefore, we recommend conducting a patch test before using it on your child's skin.
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What makes this collagen patch special?The collagen patch consists of 50,000 nano-fiber patches with a diameter of less than 1 micrometer. Therefore, it allows for closer contact with the skin, enabling rapid absorption of the ingredients. The collagen ingredient penetrates deep into the skin, achieving optimal firmness and elasticity effects.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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